This Privacy Policy explains how QGenx Technologies Private Limited collects, uses, stores, shares and protects personal data when you visit our website, contact us, use QGenx products, request managed services, submit files, or use free online tools. We aim to collect only what is needed to provide, secure, improve and support our services.
01Who We Are
QGenx Technologies Private Limited is a technology company based in Bangalore, Karnataka, India. QGenx builds SaaS products, managed business services and free online tools for SMB workflows including sales, HR, retail, procurement, assets, dashboards, reports, data management, websites and reconciliation.
For privacy questions, data requests or concerns, contact us at
support@qgenx.io .
02Scope of This Policy
This policy applies when you interact with qgenx.io, related QGenx pages, software products, managed services, demos, support channels, forms, newsletters, free online tools and business communications.
Website visitors who browse product, service, tool or company pages.
Prospects who submit enquiries, request demos or contact our team.
Customers and authorised users of QGenx SaaS products.
Clients who share files or data for managed services such as reporting, dashboards, reconciliation, websites, data management, presentations or image processing.
03Data We Collect
The type of data we collect depends on how you use QGenx. We may collect information directly from you, automatically through our systems, or from authorised third-party services connected by you or your organisation.
Data type
Examples
Typical source
Contact data
Name, email address, phone number, company name, job role, city.
Forms, demo requests, calls, emails and support chats.
Account data
Login details, role, permissions, team membership and account settings.
Product registration and administrator setup.
Business data
Customer records, invoices, leads, employee data, product catalogues, vendor files, reports, images or transaction records.
Data you upload or connect to QGenx products and services.
Usage data
Pages viewed, features used, timestamps, device data, browser type, referral source.
Cookies, logs, analytics tools and product telemetry.
Payment data
Billing name, invoice details, plan information and payment status.
Billing systems and payment providers.
Support data
Messages, attachments, issue details, call notes and service history.
Customer support, onboarding and service delivery communications.
04How We Use Your Data
We use personal data and business data to operate QGenx, respond to requests, deliver products and services, maintain security and improve user experience.
Provide access to QGenx products, tools, dashboards, reports and managed service outputs.
Respond to enquiries, demo requests, support tickets, onboarding requirements and account questions.
Process billing, subscriptions, invoices, payment confirmations and tax records.
Secure accounts, detect misuse, prevent fraud and monitor system health.
Improve product usability, website content, service delivery and documentation.
Send service updates, product notices, support messages and relevant marketing communications where permitted.
Comply with legal, accounting, tax, security and regulatory obligations.
05Legal Basis and Consent
Depending on the context, we process data based on contract performance, legitimate business interests, consent, compliance with legal obligations or your organisation’s instructions.
Contract:
To provide products, services, support, billing and account administration.
Consent:
For optional cookies, newsletters, campaign tracking or specific data submissions where consent is requested.
Legitimate interest:
To secure services, improve user experience and communicate about relevant QGenx offerings.
Legal obligation:
To maintain required records, respond to lawful requests and meet compliance duties.
06Customer Data in Products and Managed Services
When you use QGenx products or managed services, you may upload or connect business data. Depending on the service, this may include leads, employee records, sales transactions, POS data, purchase orders, vendor invoices, asset records, bank statements, images, website content or reporting files.
Your organisation is responsible for ensuring it has the right to share that data with QGenx and to instruct us to process it. We process customer data for the purposes of providing the requested product or service, support, maintenance, security and agreed deliverables.
We do not sell customer business data. We use it to provide and improve the QGenx service requested by you or your organisation.
07Cookies and Analytics
We use cookies and similar technologies to operate the website, remember preferences, understand usage and improve product and service pages. Some analytics or marketing cookies may require consent depending on applicable law and your location.
For more details, read our
Cookie Policy .
08How We Share Data
We may share data only where needed to operate our business, deliver services, comply with law or protect our rights. We do not sell personal data.
Service providers:
Hosting, analytics, communications, support, security, payments, email and cloud storage providers.
Integrated tools:
Third-party systems you authorise us to connect with for dashboards, reports, reconciliation or product workflows.
Professional advisors:
Lawyers, accountants, auditors and consultants where needed.
Authorities:
Government, regulatory or law-enforcement bodies where legally required.
Business transfers:
In connection with a merger, acquisition, restructuring or asset transfer, subject to appropriate safeguards.
09Data Retention
We keep personal data and customer data only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required by law, contract, tax rules, accounting rules, dispute resolution or security needs.
Account and billing records may be retained for legal, tax and audit purposes.
Support records may be retained to resolve future issues and improve service quality.
Managed service files may be retained according to the agreed project or service scope.
Analytics data may be aggregated or anonymised for reporting and improvement.
10Security Measures
We use reasonable technical, administrative and organisational safeguards to protect data from unauthorised access, loss, misuse, disclosure or alteration. These safeguards may include access controls, role permissions, secure hosting, encrypted connections, monitoring, backups and operational review.
No system can guarantee absolute security. You are responsible for using strong passwords, limiting user access, protecting credentials and notifying us promptly of suspected unauthorised access.
11Your Rights and Choices
Subject to applicable law, you may have rights to access, correct, update, delete or restrict use of your personal data. You may also withdraw consent where processing is based on consent.
Request a copy of personal data we hold about you.
Ask us to correct inaccurate or incomplete personal data.
Request deletion where retention is no longer required by law, contract or legitimate business need.
Opt out of non-essential marketing communications.
Manage cookie preferences through available consent controls or browser settings.
To exercise rights, email
support@qgenx.io . We may need to verify your identity before processing a request.
12Children’s Privacy
QGenx products, services and tools are intended for business users and are not directed to children under 18. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact us and we will take appropriate steps to delete it.
13International Transfers
Some technology providers, hosting services or support tools used by QGenx may process data outside India. Where such transfers occur, we use reasonable safeguards and service provider commitments designed to protect data according to applicable requirements.
14Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our products, services, tools, legal requirements or business practices. Updates will be posted on this page with a revised “Last updated” date.
Where changes are material, we may notify users by email, website notice, product notice or another appropriate method.
15Contact Us
For privacy questions, rights requests or data protection concerns, contact us.
info@qgenx.io
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support@qgenx.io
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Contact form
QGenx Technologies Private Limited Bangalore, Karnataka, India CIN: U62013KA2026PTC220283