Privacy Policy

Last Updated: January 23, 2026

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email, phone number, company details
• Business Data: Sales records, inventory data, employee information, customer data
• Payment Information: Credit card details, billing address (processed through secure payment gateways)
• Support Communications: Messages, feedback, and support requests

1.2 Automatically Collected Information

• Usage Data: Features used, time spent, actions performed
• Device Information: IP address, browser type, operating system
• Cookies: Session data, preferences, analytics (see Cookie Policy)

2. How We Use Your Information

2.1 Service Delivery

• Provide and maintain QGenx software services
• Process transactions and manage subscriptions
• Generate reports and analytics for your business
• Store and sync your data across devices

2.2 Communication

• Send service updates and important notifications
• Respond to support requests and inquiries
• Provide product training and onboarding
• Send marketing communications (with your consent)

2.3 Improvement and Development

• Analyze usage patterns to improve our services
• Develop new features based on customer needs
• Conduct research and testing
• Ensure security and prevent fraud

3. Data Sharing and Disclosure

3.1 We DO NOT sell your data to third parties

3.2 We May Share Data With:

• Service Providers: Cloud hosting (AWS/Azure), payment processors, analytics tools
• Business Partners: Only with your explicit consent for integrations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or asset sale

4. Data Security

4.1 Security Measures

• Encryption: All data transmitted using TLS/SSL encryption
• Data Storage: Encrypted at rest in secure data centers
• Access Control: Role-based permissions and multi-factor authentication
• Regular Audits: Security assessments and vulnerability testing
• Backups: Daily automated backups with retention policies

4.2 Compliance

• ISO 27001 compliant infrastructure
• GDPR-ready data handling practices
• Regular security training for all staff

5. Data Retention

• Active Accounts: Data retained as long as account is active
• Cancelled Accounts: Data retained for 30 days, then permanently deleted
• Legal Requirements: Some data retained longer for compliance (e.g., financial records)
• Backups: May persist in backups for up to 90 days

6. Your Rights and Choices

6.1 Access and Control

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your data (subject to legal requirements)
• Export: Download your data in machine-readable format
• Portability: Transfer data to another service provider

6.2 Marketing Preferences

• Opt-out of marketing emails via unsubscribe link
• Manage notification preferences in account settings
• Essential service emails cannot be disabled

7. Cookies and Tracking

7.1 Types of Cookies We Use

• Essential Cookies: Required for service functionality
• Performance Cookies: Analyze usage and improve performance
• Functional Cookies: Remember your preferences
• Marketing Cookies: Track campaign effectiveness (with consent)

7.2 Cookie Management

See our Cookie Policy for detailed information and management options.

8. Third-Party Services

We integrate with third-party services such as:

• Payment gateways (Razorpay, Stripe)
• E-commerce platforms (Flipkart, Amazon, Myntra)
• Cloud infrastructure (AWS, Azure)
• Analytics tools (Google Analytics)

Each service has its own privacy policy. We recommend reviewing their policies.

9. International Data Transfers

• Primary data storage is in India
• Some services may process data in other countries
• Adequate safeguards are in place for international transfers

10. Children's Privacy

QGenx services are not directed to children under 18. We do not knowingly collect information from children. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

• We may update this policy periodically
• Material changes will be notified via email
• Continued use after changes constitutes acceptance
• Policy version and update date are shown at the top

12. Contact Us

For privacy-related questions or requests:

• Email: info@qgenx.io
• Data Protection Officer: info@qgenx.io
• Phone: Whatsapp - 9150910777
• Address: QGenx Technology, Bangalore, Karnataka, India