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How do I reset my admin console password?
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To reset your admin password, navigate to Security Settings in your dashboard, select 'Password Reset', and follow the two-factor authentication prompts sent to your registered email. If you are locked out, please contact support.
apps
Can I use just one product or do I need all of them?
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QGenx products work together but can be used independently. Choose only what you need for your business.
inventory_2
Configuring real-time stock alerts for multiple warehouses
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Go to the Warehouse Logistics tab. Under 'Alerts & Notifications', you can set threshold values for each SKU. Enable 'Global Sync' to apply these rules across all connected warehouse locations instantly.
api
Integrating QGenx with third-party APIs
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QGenx offers a RESTful API for seamless integration. You can generate API keys in the Developer Console. Please refer to our API Documentation for endpoints, rate limits, and authentication protocols using OAuth 2.0.
receipt_long
Understanding the enterprise tier billing cycle
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Enterprise billing cycles are netted on a 30-day basis (Net-30). Invoices are generated on the 1st of every month reflecting usage from the previous month.
manage_accounts
Managing multi-user permissions and roles
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Admins can assign roles (Viewer, Editor, Admin) to users via the Team Management panel. Custom roles with granular permissions are available on the Enterprise Plan.
dns
Server migration best practices
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We recommend performing a pre-migration audit using the QGenx Migration Tool. Ensure all dependencies are updated.
monitoring
Retail Intelligence Dashboard: Data latency explanation
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Data is refreshed every 15 minutes. For critical real-time needs, use the Live Stream API.
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